Pricing
Simple, honest pricing.
Start free. Upgrade when your store needs more. Every Pro plan includes every Pro feature. Plans differ only in how many websites you can use them on.
Free
$0 forever
For trying Yelva Chat on your store.
- Main and backup AI service
- Automatic backup switching
- Product and store answers
- “AI assistant” label
- Every page or homepage only
- Community support
Pro Starter
$59 / year
For 1 website.
- Every Pro feature
- Up to 4 AI services
- Stock, variations and order answers
- Human-like typing and tuning
- Live human takeover
- Page rules and custom wording
- Bulk knowledge import
- Automatic chat clean-up
- Priority email support
Most popular
Pro Business
$129 / year
For up to 5 websites.
- Every Pro feature
- Up to 4 AI services
- Stock, variations and order answers
- Human-like typing and tuning
- Live human takeover
- Page rules and custom wording
- Bulk knowledge import
- Automatic chat clean-up
- Priority email support
Pro Agency
$249 / year
For up to 25 websites.
- Every Pro feature
- Up to 4 AI services
- Stock, variations and order answers
- Human-like typing and tuning
- Live human takeover
- Page rules and custom wording
- Bulk knowledge import
- Automatic chat clean-up
- Priority email support
14-day money-back guarantee · Cancel anytime · Prices in US dollars. Tax is added at checkout where required.
Free vs Pro
What’s included in each version
| Feature | Free | Pro |
|---|---|---|
| AI services you can connect | 2 (main + backup) | Up to 4 |
| Automatic switch to a backup AI | ✓ | ✓ |
| Use your own AI accounts (no per-message fees) | ✓ | ✓ |
| Product answers | Name, price, description | Plus stock, variations, categories |
| Order status answers | — | ✓ |
| Store knowledge (shipping, returns and more) | Add one by one | Plus bulk import |
| Human-like typing and reply timing | — | ✓ |
| Tuning: reply length, limits, chat memory | Standard | Fully adjustable |
| Live human takeover | — | ✓ |
| Where the chat shows | Every page or homepage | Any page, with page rules |
| Window title, message hint and AI label wording | Standard text | Fully customisable |
| “AI assistant” label (on/off) | ✓ | ✓ |
| Contact link button | ✓ | ✓ |
| Unanswered questions report (opt-in) | — | ✓ |
| Automatic chat clean-up | — | Day, week, month or year |
| “Powered by Yelva” link | Shown | Can be hidden |
| Updates | ✓ | ✓ |
| Support | Community forum | Priority email |
Billing questions
Good to know
How does billing work?
Pro plans are billed once a year and renew automatically, so your updates and support never stop by surprise. You’ll get an email reminder before each renewal.
Who handles the payment?
Payments are processed by Freemius, our authorised reseller. Freemius handles secure card and PayPal payments, invoices, and sales tax or VAT where it applies. We never see your card details.
Will I pay tax on top of the price?
Prices are shown in US dollars. Depending on where you live, sales tax or VAT may be added at checkout, as required by law. Business customers in the EU and UK can enter a VAT number.
Can I change plans later?
Yes. You can move to a plan with more websites at any time. You only pay the difference for the rest of your billing year.
What happens if I don’t renew?
Your Pro features stop at the end of your paid year, and Yelva Chat carries on as the free version. Your settings are kept, so you can pick up where you left off if you renew later.
Do you offer a free trial?
Instead of a time-limited trial, there’s a free version you can use for as long as you like, and every Pro plan has a 14-day money-back guarantee.
Can I get a refund?
Yes. Ask within 14 days of any payment for a full refund. See our refund policy for details.
Still have questions?
We’re happy to help you choose the right plan.